For Customers

All gift certificates must be redeemed in person for storefront businesses by showing your confirmation email. 

If you have purchased a gift certificate for an online business, you should expect an email from the business with a new promo code specific to their online store. If you have not recieved your new promo code after 7 days of placing your order on SupportLocalBC.com you can directly contact the business or email us using our website contact form.

Once you select and purchase your gift certificate(s), you will receive a confirmation email. This email has your order number and also serves as the gift certificate(s) that you will bring in store, with the exception your gift certificate(s) are for an online business. 

In order to provide the most benefit to businesses, we ask that you wait to use the gift certificates at least 7 days after you purchase them. This will allow us time to send the money from your purchase to the business. We don't want them to have to honour the gift certificate without having been paid.  

When you are ready to use the gift certificate, present either a printed or digital copy of the email confirmation at purchase to redeem the certificate for goods and/or services. Gift certificates have no cash value.

Each business will keep track of your balance, but be sure to write down your balance as well. Thank you for supporting your local, independent businesses!

No, the gift certificates do not expire. In accordance with federal and provincial regulations, these gift certificates cannot have an expiry date. 

There is a risk to purchasing the gift certificates, but the hope is that this injection of cash, along with other measures and programs, will help businesses to stay afloat through this time. Presently, gift certificates are non-refundable but purchasers may contact the business directly to inquire about a refund.

We require you to create an account with SupportLocalBC.com so you can checkout faster but also so you can login to see and keep track of the gift certificates you have purchased.

Once you select and purchase your gift certificates, you will receive a confirmation email. This email has your order number and also serves as the gift certificates that you will bring into the stores you purchased them from.  

You will not have to present this email if you are purchasing from an online business. However, keep the email readily available until you have recieved your new promo code from the business you have purchased from.

View an example of the email confirmation.

If you purchased a minimum of $25 or more from any Love Northern BC business before 31 December 2020, you would have received a $25 bonus credit to buy another gift certificate from a Love Northern BC business on SupportLocalBC.com.

Your bonus credit was sent in a separate email. This bonus credit is not to be used at a business; it can only be used to purchase another gift certificate on the SupportLocalBC.com website.

EXAMPLE: joe @ email.com received his bonus $25 credit when he made his first purchase that totalled $25 or more from a Love Northern BC business. He would have received two emails. One was the email confirmation with the gift certificates included and one was the $25 bonus credit. He uses that credit to purchase a gift card from 123 Store. Once he uses the credit to purchase that gift certificate, he will not receive another bonus $25 credit.

You can still use your $25 bonus credit to make a purchase of a gift certificate after 31 December 2020.

No, gift certificates do not have cash value. 

The Support Local BC E-gift card is a digital gift card that can only be used on the Support Local BC website to purchase a gift certificate from a specific business. It cannot be redeemed directly at a business. Choose the gift certificate(s) from specific businesses that you would like to purchase, add them to your cart. At checkout, there is a box to add a Gift Card or Discount Code. Add your 16-digit unique code in the box and click Apply. The amount of your e-gift card will be deducted from your cart total.

For Communities

Communities throughout BC are invited to participate on the platform.

SupportLocalBC.com works on a cost-recovery model that provides funding to cover payment processing and administration costs so that businesses receive the full value of the gift cards purchased.

The cost to setup a new community with 100 businesses is $250. There is also an investment of $1,150 for transaction and payment processing fees for up to $25,000 in gift certificate purchases. So, the initial investment for each community to participate is $1,400 .

1. Sponsor the set up costs for your community. $1400 covers the cost to set up a new community, and includes the up to 100 businesses and $25,000 in transactions. The breakdown of costs is as follows, and each item is also available individually to cover more businesses, additional transactions, etc. 

2. Assign a contact person for the Support Local BC office for reporting gift card sales and revenues.            

3. Outreach to businesses in your community to advertise the program and have them sign up via this one minute sign up process.  

You'll need to familiarize yourself with how the program works so that you can answer any questions from businesses that are covered here.

4. Share your involvement in the platform via social media, traditional media, email newsletters, etc. This program will only provide value if we all share the message! We'll provide some social media graphics for communities and businesses to share. 

For Businesses

If you'd like to have your business listed on this website, here's a few questions you might have. 

Support Local BC is an online gift certificate marketplace where 100 per cent of the proceeds go directly to the business owners. To ensure this platform is the right fit for your business, please confirm that you meet the following criteria:

1. You are an independently-owned, privately held registered business located in BC. Please note, franchisees do not qualify for participation.

2. You sell products or services at one or more storefront locations located in BC or you operate an online business based in BC.

3. You are able to accept gift certificate redemptions in-person at your storefront location(s) with the exception of online businesses. Gift certificates valued at $10, $25, $50, and $100 work with the nature of your products or services.

4. You sell products and services directly to the consumer.

5. You are able to make independent decisions for your business regarding products, policies, procedures and practices, and will take responsibility for managing any gift certificates sold and redeemed through this program. This includes educating your staff on accepting gift certificates sold through this program.

6. You agree to operate with ethical business practices and to make every effort to provide a high level of customer service.

7. You agree that all of the above criteria apply to your business

No, there is no cost for businesses. We are partnering with community organizations to provide funding so that individual businesses can join without a financial investment. Businesses need only complete the Submit my Business form on the SupportLocalBC.com website. If their community is not listed on the website, the SupportLocalBC.com team will connect with organizations in that community to let them know about the initiative.

The cost recovery model to fund this platform provides funding to cover payment processing fees so the businesses receive the full value of the gift cards purchased.

No, the order confirmation email sent to the buyers serves as the gift certificate. This email is sent as soon as the purchase is made. Purchasers can either print the order confirmation when they are ready to use them or display the order confirmation email on their smartphone at the time they used the gift certificate.

If it works better for your point of sale system or for your staff, you can create in-house gift cards based on the gift certificates sold on Support Local BC and have them waiting when customers come to redeem. 

The business needs to provide their business name and website; the community where they are located; a contact person name, email and phone number. They also need to meet the criteria that qualifies their business as being local to their community/region and independently-owned. 

Yes, each email confirmation has a unique order number and a listing of all the gift certificates purchased. 

We have implemented a secure business portal that each business can log into to see gift certificate orders in real-time. 

Each day at 6:00pm PST we will send a summary email to any business that received gift certificate sales within the last 24 hours.

Payments for revenues from gift certificates are made once per week via direct deposit SparcPay. The payment covers gift certificates purchased the previous week.

We have included a note in the confirmation email that the gift certificates will not be activated until 7 days after their purchase in order to give businesses time to receive the funds. Although this is written, it is up to you to determine if you will accept an earlier redemption.

If your business is online:

You will be responsible for contacting customers to provide them with a valid code redeemable in your online store. You will receive an email notification each time we sell a gift certificate on behalf of your business. Customer contact information will be provided.

No. In your business portal, you will be able to add a note to the gift certificate to track how much value is left on the certificate. If you do not manually “ship” the gift certificate on the business portal, the gift certificate will still remain pending in your reports.

Welcome emails with links to setting up your business portal password are sent once we have sold a gift certificate on behalf of your business. To log into your business portal account, please click the “business login” button at the upper right hand corner of www.supportlocalbc.com

You can reset your business portal login information directly by clicking “forgot password” at the login page.

A step-by-step guide has been created to help you get the most of the business portal and all its functions. You can view and download it here