For Customers

All gift certificates must be redeemed in person by showing your confirmation email. 

Once you select and purchase your gift certificates, you will receive a confirmation email. This email has your order number and also serves as the gift certificates that you will bring into the stores you purchased them from. 

In order to provide the most benefit to businesses, we ask that you wait to use the gift certificates at least 7 days after you purchase them. This will allow us time to send the money from your purchase to the business. We don't want them to have to honour the gift certificate without having been paid.  Otherwise, we might be causing another cash flow issue if they are used too soon. 

When you are ready to use the gift certificate, print the email confirmation or pull it up on your smart phone and head down to the business and redeem the certificate for goods and/or services. The gift certificates have no cash value.

Each business will keep track of your balance, but be sure to write down your balance as well. Thank you for supporting your local, independent businesses!

No, the gift certificates do not expire. In accordance with federal and provincial regulations, these gift certificates cannot have an expiry date. 

There is a risk to purchasing the gift certificates, but the hope is that this injection of cash, along with other measures and programs, will help businesses to stay afloat through this time. Presently, gift certificates are non-refundable but purchasers may contact the business directly to inquire about a refund.

 

We require you to create an account with SupportLocalBC.com so you can checkout faster but also so you can login to see and keep track of the gift certificates you have purchased.

Once you select and purchase your gift certificates, you will receive a confirmation email. This email has your order number and also serves as the gift certificates that you will bring into the stores you purchased them from.  

View an example of the email confirmation.

When you purchase a minimum of $25 or more from any Love Northern BC business, you will receive a $25 bonus credit to buy another gift certificate from a Love Northern BC business on SupportLocalBC.com.

Please note: you will only receive the $25 bonus credit on your first purchase.

We require you to create an account with SupportLocalBC.com so you can checkout faster but also so you can login and see all the gift certificates you have purchased.

You will receive your bonus credit in a separate email. This bonus credit is NOT to be used in stores; it can ONLY be used to purchase another gift certificate on the SupportLocalBC.com website.

You will not receive another bonus credit when you purchase a gift certificate with your $25 bonus credit.

EXAMPLE: joe @ email.com received his bonus $25 credit when he made his first purchase that totalled $25 or more from a Love Northern BC business. He will receive two emails. One is the email confirmation with the gift certificates included and one is the $25 bonus credit. He uses that credit to purchase a gift card from 123 Store. Once he uses the credit to purchase that gift certificate, he will not receive another bonus $25 credit.

View examples of the $25 bonus. 

No, gift certificates do not have cash value. 

For Communities

Communities throughout BC are invited to participate on the platform.

SupportLocalBC.com works on a cost-recovery model that provides funding to cover payment processing and administration costs so that businesses receive the full value of the gift cards purchased.

The cost to setup a new community with 100 businesses is $250. Each additional 25 businesses is $72. There is also an investment of $1,025 for transaction and payment processing fees based on the anticipated sale of 1,000  x $25 gift cards ($25,000). So, each community with 100 businesses needs to invest $1,275 to participate.

1. Sponsor the set up costs for your community. $1275 covers the cost to set up a new community, and includes the first 100 businesses and $25,000 in transactions. The breakdown of costs is as follows, and each item is also available individually to cover more businesses, additional transactions, etc. 

Community page = $250 (includes 100 businesses)  Additional 25 businesses = $72 Transaction fees for $25,000 = $1,025 Total = $1,275     

2. Assign a contact person for the Support Local BC office for reporting gift card sales and revenues. You are NOT required to send $ to businesses-it will be sent         to them individually via email money transfer.           

3. Outreach to businesses in your community to advertise the program and have them sign up via this one minute sign up process.  

You'll need to familiarize yourself with how the program works so that you can answer any questions from businesses that are covered here.

4. Share your involvement in the platform via social media, traditional media, email newsletters, etc. This program will only provide value if we all share the message! We'll provide some social media graphics for communities and businesses to share. 

For Businesses

If you'd like to have your business listed on this website, here's a few questions you might have. 

Support Local BC is an online gift certificate marketplace where 100 per cent of the proceeds go directly to the business owners. To ensure this platform is the right fit for your business, please confirm that you meet the following criteria:

1. You are an independently-owned, privately held registered business located in BC. Please note, franchisees do not qualify for participation.

2. You sell products or services at one or more storefront locations located in BC.

3. You are able to accept gift certificate redemptions in-person at your storefront location(s)Gift certificates valued at $10, $25, $50, and $100 work with the nature of your products or services.

4. You sell products and services directly to the consumer.

5. You are able to make independent decisions for your business regarding products, policies, procedures and practices, and will take responsibility for managing any gift certificates sold and redeemed through this program. This includes educating your staff on accepting gift certificates sold through this program.

6. You agree to operate with ethical business practices and to make every effort to provide a high level of customer service.

7. You agree that all of the above criteria apply to your business

No, there is no cost for businesses. We are partnering with community organizations to provide funding so that individual businesses can join without a financial investment. Businesses need only complete the Submit my Business form on the SupportLocalBC.com website. If their community is not listed on the website, the SupportLocalBC.com team will connect with organizations in that community to let them know about the initiative.

The cost recovery model to fund this platform provides funding to cover payment processing fees so the businesses receive the full value of the gift cards purchased.

No, the order confirmation email sent to the buyers serves as the gift certificate. This email is sent as soon as the purchase is made. Purchasers can either print the order confirmation when they are ready to use them or display the order confirmation email on their smartphone at the time they used the gift certificate.

If it works better for your point of sale system or for your staff, you can create in-house gift cards based on the gift certificates sold on Support Local BC and have them waiting when customers come to redeem. 

The business needs to provide their business name and website; the community where they are located; a contact person name, email and phone number. They also need to meet the criteria that qualifies their business as being local to their community/region and independently-owned. 

Yes, each email confirmation has a unique order number and a listing of all the gift certificates purchased. 

We have implemented a secure business portal that each business can log into to see gift certificate orders in real-time. 

Each day at 6:00pm PST we will send a summary email to any business that received gift certificate sales within the last 24 hours.

Payments for revenues from gift certificates are made once per week via direct deposit with RBC PayEdge (formally WayPay). The payment covers gift certificates purchased the previous week.

We have included a note in the confirmation email that the gift certificates will not be activated until 7 days after their purchase in order to give businesses time to receive the funds. Although this is written, it is up to you to determine if you will accept an earlier redemption.

No. In your business portal, you will be able to add a note to the gift certificate to track how much value is left on the certificate. If you do not manually “ship” the gift certificate on the business portal, the gift certificate will still remain pending in your reports.

Welcome emails with links to setting up your business portal password are sent once we have sold a gift certificate on behalf of your business. To log into your business portal account, please click the “business login” button at the upper right hand corner of www.supportlocalbc.com

You can reset your business portal login information directly by clicking “forgot password” at the login page.

A step-by-step guide has been created to help you get the most of the business portal and all its functions. You can view and download it here

Vancity Loves Local Week was a huge success - thank you SO much for sharing it with your networks! We sold over $250,000 in gift certificates where 100% of the proceeds go to Vancity business members like you! Amazing!

Here's a quick video message and what you need to know now that the campaign has ended. 


Honouring Gift Certificates
Make sure every cashier knows what to do when customers bring in Support Local BC certificates for redemption. log into your . Training and instructions for the business portal can be found here. If you still require assistance, email hello@supportlocalbc.com

Who is covering the $25 discount?
Vancity is reimbursing Support Local BC for each $25 discount applied. Support Local BC will pay you the FULL value of the gift certificate purchased. 

How do I get paid? 
By direct deposit via WayPay: You should have received an email from WayPay, our secure direct deposit service, asking for your bank account information so we can pay you by EFT. With all the orders placed lately, we have sent some payments via cheque or etransfer. BUT, that will not continue, please find the WayPay email and complete your banking information ASAP so we can get you included on the next weekly payment. Can't find the WayPay email, email us at hello@supportlocalbc.com and we'll send it again. 

How much is the gift certificate worth when it is redeemed?
The FULL value as listed. When a customer brings in their order confirmation, it will include the discounted amount - this is NOT the value of the gift certificate. You are being paid the full amount for the gift certificate and you must honour that FULL amount when the customer redeems it. Click this link to see what an order confirmation looks like - the area in the red box shows the value of the gift certificate


You will also see a listing of gift certificates when you log into your Duoplane business portal. It will show you orders which have been cancelled and provide a way to mark gift certificates as redeemed or partially redeemed. Once again, the fact that there was a discount applied to the order does not affect the value of the gift certificate since you will be paid the gift certificate's full amount. 

Please read the comprehensive business resources page and if you still have questions, contact hello@supportlocalbc.com

P.S. We realize the the promo ended at an unconventional time (noon instead of midnight) and have provided solutions to all the people who emailed to express confusion and disappointment. But, it is also fair to remind folks that it ran for over 7 days!